Shipping Policy


Order Processing and Shipping:

Orders are processed: Sunday - Friday

Orders are shipped: Monday - Friday

Orders normally ship via FedexGround/USPS SmartPost and can take anywhere from 1-5 days depending on the weather, size of order, distance, and time of the year.


General Shipping Time Guidelines:
New England and Mid-Atlantic: 1-2 business days
South East: 2-3 business days
South West: 3-4 business days
Mid-West: 2-3 business days
West: 4-5 business days


Delivery in the Continental USA
Shipping in the continental USA is a flat rate of $5.


Shipping Policies:

  • Some orders are shipped in multiple parcels. We do not add additional fees to your order if we ship in multiple parcels.
  • If an order is refused or returned to us due to inaccurate or incorrect address information or because it was declined or undeliverable,
  • Little Twig and Sparrow reserves the right to retain the original shipping/handling fee and to charge the payment method originally used for costs we incur related to the return of the undeliverable packages or merchandise to us.
  • If would like your order to be shipped via FedExOvernight/FedEx 2 Day Air, please email us at info@littletwigandsparrow.com

  • Return Policy


     Our goal is your complete satisfaction.


    If, for whatever reason, you are dissatisfied with your purchase, you can return it to a .i . stone within 30 days of the purchase date subject to conditions below.
    Claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.


    Refunds & Credits

    Refunds on returned items will be issued in the same payment form as tendered at the time of purchase.
    Once we receive the returned item/s we will credit your account. Please allow 5-7 days for a credit to appear on your account. If payment was made by check or cash, a refund check will be mailed out to you 10 business days after the date of purchase.


    Exchanges

    If you are returning an item for an exchange, please allow 3-5 business days for the replacement to be processed.

    Please Note


    Little Twig and Sparrow reserves the right to refuse the return or to charge a restocking fee not less than 15% if the following conditions are not met:

    • All returned or exchanged clothing should be in new condition as sent out, with the original packaging and hangtags

    • All other items must be in new condition, in their original packaging and/or box, and must include all packing material, blank warranty cards, manuals, and all accessories etc. as applies to the specific item

    • Little Twig and Sparrow is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only.

    All Returns/Exchanges should be made to:
    Little Twig and Sparrow Returns
    520 James Street Room 3A
    Lakewood NJ 08701